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GM Multimedia Extended Warranty Program

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What do I do when I need to make a claim?

Please ensure you have your Tax Invoice handy.

If your product is still within the original warranty period, please contact the brands service centre to have your product repaired or replaced as per the vendor/brands original warranty policy. If you do not know how to contact the service centre please contact GM Multimedia on 1300 739 131.

If your product has failed after the original warranty period but during the GM Warranties extended warranty period please contact GM Multimedia directly either by phone 1300 739 131 or email – sales@gmmultimedia.com.au

Terms, Conditions, and Important Information

This Extended Warranty (also called Warranty Upgrade) program is operated by GM Multimedia Pty. Ltd.
GM Warranties Extended Warranty provides additional value added services on top of your manufacturer warranty and entitlements under Australian Consummer Law. You are not required to pay for Australian Consumer Laws consumer guarantees. An Extended Warranty provides benefits which may overlap with your Australian Consumer Laws rights.
GM Multimedia reserves the right to suspend or cancel any extended warranty program if you fail to pay by the due date shown on your GM Multimedia Tax Invoice.
GM Multimedia extended warranties are only valid if the extended warranty is purchased within 30 days of the original purchase of the product from GM Multimedia.
Extended warranty is not valid on items where the serial number has been defaced, removed, or is no longer legible. Serial numbers are required for verification.

Extended Warranties commence when the included warranty period, as advertised on Just Projectors, has expired. Warranty upgrades can be purchased to increase your warranty length up to 4 years total coverage (including the manufacturer warranty that was already provided at time of purchase). For example, if your projector comes with a 2 year warranty you can add on up to 2 years more. If your projector comes with a 3 year warranty, you can add 1 year more. If your projector already comes with a 4 or 5 year warranty no upgrade is available.

Product Replacement

At GM Multimedia’s sole discretion we may replace your product with a product of similar specification if a repair is deemed to be too costly. The replacement product will be supplied by GM Multimedia and will be of similar specification limited to the original purchase price of your product. As technology products generally fall in price overtime the replacement product may have a lower selling price and may be a different brand. Any difference in replacement price to the original purchase price will not be refunded. GM Multimedia’s extended warranty does not guarantee new for old replacement. Upon issue of a replacement product, store credit, or negotiated refund this will void any remaining term of your Extended Warranty.

Use of Refurbished Parts

Goods presented for repair may be replaced by refurbished goods of the same type. Refurbished or new parts may be used to repair goods.

Loss of Data

During the process of repair, goods that are capable of retaining user-generated data may result in some or all of your stored data being lost. Lost data may include but is not limited to, projector settings, customised programming, files stored on projectors inbuilt memory. GM Multimedia is not responsible for any backing up or loss of data incurred nor does GM Multimedia cover any operating system or software.

No Lemon Guarantee

Where a product has had any three failures during the extended warranty period and under the terms and conditions of this product GM Multimedia will, on the fourth occasion, provide a Product Replacement (please see ‘Product Replacement’ for terms and conditions of replaced goods).

Fair Wear & Tear

Fair Wear and Tear is covered as a result of normal domestic usage within manufacturer recommendations and covers items such as buttons and switches which have failed or have become worn away under normal usage. Remote controls, cables, bags, projector lamps, filters, consumables and other separate accessories are not included as part of this extended warranty program.

Freight

GM Multimedia will arrange the free return delivery of any repaired or replacement product under the terms and conditions of this extended warranty program. The initial postage of the faulty product to GM Multimedia is at the cost of the customer. If goods are found not faulty return freight costs are the responsibility of the customer.

Repairs

For all valid claims covered by this Extended Warranty program GM Multimedia will arrange the repair and return freight without any charge to the customer. Repairs are undertaken by various Australian service centres as advised by the brand/vendor/manufacturer.

What is Not Covered

Failures or damage caused by:

• Abnormal wear and tear including if the product is used in a manner not originally intended
• Interference from other products, aerials, signal strength, alterations, sources or incompatibility of parts.
• Being inadequately serviced or from failure to provide recommended maintenance.
• Rust, smoke, dirt, dust, liquid penetration, infestation by vermin or insects, image retention/burn in.
• Incompatibility of parts, known defects or design faults, pre-existing defects or recalls, negligence, accident, or deliberate misuse.
• Any firmware, software, virus, or software compatibility issues.
• Abuse, misuse, overclocking, cooling, neglect, vandalism, crushing, tampering, warping, accidents, theft, overheating, power surges, power spikes, corrosion, and de-lamination.
• Environmental conditions such as sun damage, rain, hail, wind, flood, fire, earthquake, electrical storms, lightning strike, or any other act of God, War or crime related events.
• Transportation, as a result of freight, insufficient or improper packaging of product, storage or from installation or while the moving the product.
• Pre-existing faults prior to purchase.

Consumables and Accessories

Consumables and accessories are not covered under this extended warranty program. Consumables and accessories include, but are not limited to, projector lamps, LED or laser light sources, remote controls, 3D glasses, cables, adapters, carry cases, filters, or external power supplies.

Additional costs you may experience

• Setup and/or installation or reinstallation of products
• Any loan equipment you may require while your product is being repaired
• Normal maintenance, cleaning, product diagnosis checks
• Items that are lost, damaged, or stolen as a result of freight, transport or storage.
• Consequential or incidental loss or damages.
• Costs where the diagnosis of the failure is not covered under this extended warranty.
• Cosmetic, structural or consumable items, including (but not limited to) bulbs, globes, lamps, fusers, filters, cartridges, filaments, batteries, fuses, leads, speakers, cables, remotes, power supply adapters, or other external accessories.
• Initial freight and packaging costs to send the product to GM Multimedia for repair.
• Return freight costs and labour costs if returned product is found not faulty within the terms and conditions of this extended warranty.

This Warranty program is limited to the conditions as specified here and is not an extension to the original vendor/brand/manufacturer terms and conditions. GM Multimedia may at their discretion use the vendor/brand/manufacturer terms and conditions for situations not listed here. This warranty program is solely for equipment used in the home, residential and office. It is not cover goods used in outdoor areas, or for advertising or commercial use.
It is the customers responsibility to retain original packaging of the product. This packaging may be required for safe transportation to GM Multimedia in the event of a claim within the extended warranty period. It is the customers responsibility to ensure safe packing of the product to prevent transportation damage.

Privacy

GM Multimedia is committed to protecting the privacy of its customers. GM Multimedia does no trade, rent, or sell your information. Your information may be made available to the vendor/brand/manufacturer or a repair agent for the purpose of repairing your product under the Extended Warranty program. GM Multimedia does not use customer details or email addresses for sending unsolicited emails. GM Multimedia reserve the right to report the customers’ information to the appropriate authorities and/or banking institutions if the information we received is deemed to be false, misleading or fraudulent.