For information about returning a product, please visit our returns page.
As an Authorised Australian Reseller, you will receive the exact same product support and warranty as you would if you purchased through a local store. All products sold include the original manufacturer's warranty valid within Australia. The warranty terms vary depending on the brand, please call us for further information.
All products sold by us are covered by the Australian brand/vendor/manufacturer for the term specified with the product.
Many projectors are covered from defects associated under normal use for the period of 2 years from the Invoice date. In the event the product fails under warranty it may be returned to an authorised service centre. Many products also are covered by an on-site warranty, in this case the vendor may organise a courier to collect the goods and/or issue a replacement.
When researching your purchase, please keep in mind that some resellers do not offer goods authorised for sale within Australia. These goods have been imported directly and therefore are not covered under the Australian warranty (Also known as 'Grey Imports'). JustProjectors.com.au only sells authorised product purchased through the Australian distribution channel.
Extended on-site warranties are available for up to 5 years via our extended warranty programs, for a quote please don't hesitate to contact our office on 1300 739 131.
OUR WARRANTY POLICY
As an Authorised Australian Reseller, all goods sold by GM Multimedia are covered under the brand or vendors warranty policy. Whilst warranty periods vary between products, it is common for products to have a minimum 12 month policy, with most monitors and projectors being covered for 2-3 years.
In the unlikely case that a product fails within the warranty period, please contact the vendors customer support team so a warranty claim can be processed. Contact information can be obtained via the brand/vendors website or from GM Multimedia staff.
Please refer to the brands warranty terms and conditions for further information, or contact our office.
Each vendor (or brand) will have a range of exceptions that are not covered by warranty, below are a range of the most common exceptions.
*Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.
*Any product that is repaired or altered by anyone other than an authorised service center, where products disassembled or repaired in such a manner that performance is affected.
*Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.
*Accessories and consumable goods such as projector lamps are covered under different warranty terms (normally limited to 90days). Please enquire when placing order.
*Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.
*Any defect or damage caused by or resulting from improper installation or defective functioning of software or virus infection.
*Defects or damage due to spills of liquid or other substances (dust, cigarette), excessive temperature or humidity and environmental conditions.
*Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.
*Any cost of hardware or software removal or reinstallation.
*Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorised service personnel opening the product without written permission from the brand or vendor.
To obtain repairs or replacement within the warranty terms, please contact the brand directly so a claim may be organised. For more information please see the leaflet that came with your product or contact GM Multmedia staff.
Under no circumstances shall GM Multimedia or the vendor be liable for any loss or damage, direct or consequential including, without limitations, lost profits, lost goodwill, work stoppage, and loss or impairment of data arising out of the use or inability to use the goods.
The benefits conferred by this warranty are in addition to all other rights and remedies in respect of the service provided which the consumer has under the Trade Practices Act and similar State and Territory Laws.
*All Warranty Information and terms are subject to change without notice